Return & Refund Policy
We aim to provide a positive and worry-free shopping experience. This Return & Refund Policy describes your rights regarding returns, replacements, damaged items, cancellations, and refund conditions. By purchasing from our store, you agree to the procedures and guidelines outlined below.
1. Return Eligibility
Items are eligible for return within 30 days of receiving your order. To qualify, products must be:
Unused and in like-new condition
Free from damage, stains, or alterations
Complete with all accessories and original packaging
Accompanied by proof of purchase or order confirmation
Failure to meet these requirements may result in refusal or partial refunds.
2. Non-Returnable Products
Certain products cannot be returned due to health, hygiene, or legal restrictions:
Digital and downloadable items
Gift cards
Personal care items (e.g., cosmetics, intimate products)
Custom or personalized orders
Clearance or final-sale items
Products marked “Non-Returnable” on the product page are not eligible for return or refund.
3. Return Procedure
To begin a return, contact our support team with your order number and reason for return. Our team will provide:
A return authorization approval
Instructions for packaging and shipping
Return shipping address
Unauthorized returns may not be processed or refunded.
Items must be shipped back within 7 days of approval. Returns received after the allowed window may be denied or subject to restocking fees.
4. Return Shipping Costs
Return shipping fees depend on the reason for return:
Customer-initiated returns (change of mind, wrong size, dislike, etc.): Customer pays return shipping.
Seller error or defective/damaged items: We cover the cost of return shipping and replacement (if applicable).
We recommend using trackable shipping services; lost return packages are not eligible for full refunds without tracking proof.
5. Inspection & Approval
Once we receive your returned item, inspections typically require 3 to 5 business days. We check for:
Product condition
Missing parts
Unauthorized modifications
Signs of wear or misuse
After inspection, you will receive email notification indicating approval or rejection. Items failing inspection may be eligible only for partial refunds or may be sent back at customer expense.
6. Refund Processing
Approved refunds are issued within 3 to 7 business days to the original payment method. Refund timing may vary depending on your bank or payment provider. We do not offer refunds to alternative payment methods or cash.
Shipping fees paid at checkout are non-refundable, except in cases where the product arrived defective, incorrect, or damaged.
7. Exchanges
Exchanges are available for defective, damaged, or incorrect items. We will cover the replacement shipping cost. For non-defective items, customers must return the original item first and place a new order.
8. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact us within 72 hours of delivery. Please provide:
Photos of the item
Photos of the packaging
Order number
Detailed description of the issue
We will resolve the issue promptly by offering a replacement or refund.
9. Lost or Missing Packages
If the tracking number indicates the package has not been delivered within the expected timeframe, notify us so we can investigate with the carrier. If the carrier confirms the package is lost, we will issue a refund or send a replacement.
If tracking shows “Delivered” but the customer cannot locate the package, this is considered a carrier or local-delivery issue. Assistance will be provided, but compensation may not always be guaranteed.
10. Cancellations
Orders can be cancelled within 12 hours of placement if they have not yet been processed. Once processing begins, cancellation is no longer guaranteed. If already shipped, the return process must be followed.
11. Chargebacks & Fraud Prevention
We reserve the right to dispute any chargeback that contradicts our published policies. Any fraudulent claims or misuse of the return system may result in account blocking.
12. Policy Compliance
This Return & Refund Policy is designed to meet Google Shopping requirements for transparency, clear customer rights, timelines, fees, return windows, and contact methods. Full disclosure ensures compatibility with Google Merchant Center approval standards.
13. Contact Us
For all return or refund issues: