Shipping Policy
We are committed to providing a reliable, transparent, and customer-friendly shipping process for all orders placed through our store. This Shipping Policy outlines our procedures, timeframes, responsibilities, and commitments to ensure every customer understands how orders are handled and delivered. By placing an order on our website, you acknowledge and agree to the terms listed below.
1. Order Processing
All orders are processed within 1 to 3 business days. Business days exclude weekends and holidays. During high-volume seasons, promotional periods, or inventory restocks, processing may extend to 3 to 5 business days, though we strive to process all orders as quickly as possible. Orders placed after 5:00 PM are considered next-day orders. Once your order has been processed, it will be forwarded to the appropriate courier for shipment.
In the case of system delays, stock checks, or unexpected verification issues, customers may be notified via email. Any delay beyond our standard processing time will be communicated immediately.
2. Shipping Methods and Delivery Timeframes
We offer several shipping options tailored to customer needs, depending on destination and item type. Estimated delivery times begin after the order has been processed:
Standard Domestic Shipping: 5–12 business days
Expedited Shipping: 3–7 business days
Priority Shipping (if available): 2–4 business days
International Standard Shipping: 7–20 business days
International Expedited Shipping: 5–12 business days
These delivery estimates are provided directly by our shipping carriers and may vary based on distance, customs inspections, weather conditions, and other uncontrollable factors. We do not guarantee exact delivery dates unless explicitly stated.
3. Shipping Rates
Shipping fees are calculated at checkout and are determined by:
Shipping destination
Weight and dimensions of the package
Shipping method selected
Promotional free-shipping eligibility
All fees will be clearly displayed before payment. We do not charge hidden fees.
4. Order Tracking
Once your order ships, you will receive an email containing a tracking number and link. Tracking may take 24–48 hours to update depending on the courier. Customers are encouraged to monitor the tracking page regularly for delivery updates. If tracking information does not update within 72 hours, contact our support team for assistance.
5. Incorrect or Incomplete Addresses
Customers are responsible for providing accurate and complete delivery information. We are not liable for delayed deliveries or packages returned due to:
Misspelled names
Incorrect street addresses
Missing apartment or unit numbers
Wrong postal codes
If the package is returned due to an incorrect address provided by the customer, reshipping fees may apply.
6. Shipping Restrictions
Some items may have shipping restrictions due to:
Size and weight limitations
International regulations
Customs restrictions
Local delivery limitations
We reserve the right to cancel orders that cannot be shipped due to such restrictions. A full refund will be issued for restricted items.
7. Customs, Duties, and Taxes (International Orders)
International shipments may be subject to additional customs fees, import taxes, VAT, or duties imposed by the destination country. These charges are not included in our prices and are the responsibility of the customer. Customs processing may delay delivery; we are unable to influence customs decisions or timelines.
8. Lost, Delayed, or Damaged Shipments
If your package is reported lost or delayed beyond the expected timeframe, please contact us so we can initiate a claim with the carrier. We may require information such as:
Order number
Full name
Shipping address
Tracking number
For damaged packages, provide photos of the exterior packaging and product condition. Once verified, we will assist with replacement or refund procedures.
Please note: Delivery delays caused by weather, carrier issues, customs, or uncontrollable events are not covered for compensation unless required by law.
9. Pre-Orders and Back-Ordered Items
For items marked as pre-order or back-order, shipping timelines will differ. Estimated ship dates will be displayed on the product page. Orders containing both in-stock and pre-order items may be shipped separately depending on availability.
10. Order Modifications
We allow address changes, order edits, and upgrades only before the order has been processed. Once processing begins, modifications cannot be guaranteed.
11. Customer Responsibility
Once a package shows “Delivered” on the carrier tracking page, we consider the order fulfilled. If a package is stolen or missing after confirmed delivery, customers must coordinate with the courier or local authorities. We may assist if additional documentation is needed.
12. Contact Information
For shipping-related concerns, reach us at:
📩 support@[yourdomain].com